Signing in

You sign in to Stratos with your account at your virtual airline, not a separate Stratos account. Depending on how your airline is set up, you either type your username and password into Stratos, or sign in on your airline’s website in your browser.

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Sign in with a username and password

1. Pick your airline on the Virtual Airlines page (see Choosing an airline).
2. Enter your Username and Password for your airline’s website.
3. Click Sign In.

If Stratos says This airline hasn’t finished setting up Stratos sign-in yet. Please contact the airline., the airline is still being set up. Let its staff know.

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Sign in through your browser

1. Pick your airline, then click Sign in with and your airline’s name.
2. Your browser opens your airline’s sign-in page. Sign in there and approve Stratos if it asks.
3. The browser hands you back to Stratos, which carries on by itself.

While it waits, the button says Waiting for sign-in….

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If the browser doesn’t come back

If the browser doesn’t hand you back, Stratos shows a Still waiting? panel.

1. Make sure you finished signing in in the browser window that opened. Some browsers ask whether to open Stratos: allow it.
2. Click Try again to open a fresh sign-in page.
3. Still nothing? Minimise Stratos, copy stratos://test from the panel and paste it into your browser’s address bar. Stratos should jump to the front.
4. If it doesn’t, your computer isn’t sending sign-in links to Stratos. Uninstall Stratos, then install the latest version with Download Stratos (see Install Stratos).

On Linux, Stratos registers its sign-in links each time it opens. If you moved the AppImage, open it once from its new place before signing in.

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The licence

The first time you sign in, and again when the licence changes, Stratos shows the Stratos licence in full. Tick I’ve read and understood the licence, and I agree to it. and click Continue. Decline and sign out signs you out of your airline and takes you back to the airline list. You can’t track flights until you accept. Stratos never shows the licence during a flight, or while a flight is waiting to be recovered. It waits until you’ve finished.

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After you sign in

Stratos then gets your airline’s plugins ready, showing Syncing plugins… and each plugin as it installs. When it says Ready, it opens the first plugin in your sidebar. If a plugin won’t install, you’ll see Sync failed or Some plugins failed to install. Click Retry, or Go back to sign out and return to the airline list. If your airline hasn’t added any plugins yet, Stratos shows Welcome to Stratos with a note for the airline’s staff.

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When Stratos asks you to sign in again

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Your airline asked everyone to sign in again

Airlines can ask all their pilots to sign in again, for example after changing how sign-in works. A Sign in again window then opens over whatever you’re looking at.

• It never interrupts a flight. If you’re flying, it opens once the flight ends.
• You can’t start a new flight until you sign in. Sign in with your username and password, or click Sign in with your airline to use the browser. If the browser doesn’t come back, click Open the sign-in page again.
• Sign out signs you out instead and opens your airline’s sign-in page.

If you close Stratos first, it opens on your airline’s sign-in page next time.

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Session Expired

If your airline stops accepting your sign-in, Stratos shows Session Expired. If you’re flying, Stratos pauses the flight first so no position reports are lost.

• Re-authenticate opens your airline’s sign-in page. Once you’re signed in, the paused flight carries on.
• Sign out signs you out of the airline.

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Your airline has left Stratos

If your airline is removed from Stratos, you’ll see a page saying it no longer exists on Stratos, or is no longer active on Stratos if it has been switched off for now. You can’t track flights for it. If you were flying, the flight was cancelled and not filed. Click Choose another airline to sign out and go back to the airline list.

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Sign out

Open Settings → Account and devices and click Sign out on your airline’s card (it’s also at the bottom of the Settings section list), then confirm. You can’t sign out while a flight is being tracked. You’ll need to sign in again before your next flight.

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For VA owners

Your sign-in method and Require pilots to sign in again are on the Connection tab of Settings in Console. See OAuth sign-in and How changes reach your pilots.

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Related

• Choosing an airline
• Fly your first flight
• Pauses and disconnects