> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skyvexsoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Choose where pilots get help with your airline when they open a ticket in Stratos. Your Support inbox, your own help desk, or Stratos app support only.

When pilots open a new ticket in Stratos, they choose between your airline and Stratos app support. **Settings → Support** decides where help with your airline comes from. It saves as you change it, and Stratos picks up the change the next time a pilot opens a ticket.

![Settings, Support tab: where pilots get help with the airline, with Support inbox chosen](https://mintcdn.com/skyvexsoftware/Hz6HvysXK9kok6qr/images/screenshots/va/settings-support-light.webp?fit=max\&auto=format\&n=Hz6HvysXK9kok6qr\&q=85\&s=2615fc7702ac83cce5732c8d5f091084)

| Choice | What pilots get |
| - | - |
| **Support inbox** | Pilots open tickets with your airline from Stratos, and you answer them in Console's [Support](/guide/support.md). You can bring Skyvex Software in on any ticket that turns out to be about Stratos. Comes with [Pro and Pro+](https://skyvexsoftware.com/pricing); until then, pilots only see Stratos app support. |
| **Your help desk** | Pilots who choose your airline are sent to your own help desk, with a button that opens the **Help desk link**. Until you add a link, pilots only see Stratos app support. |
| **Off** | Pilots go straight to Stratos app support, with a note that help with your airline comes from you directly. |

## Related

* [Support inbox](/guide/support.md)
* [Plans and billing](/guide/plans-and-billing.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.